Why Pause Instead of Cancel
Most reasons people go looking for the cancel button are actually temporary — a slower period at work, a long break, or just wanting your Slack status to behave normally for a while. Cancelling for that kind of situation means losing your account setup and having to reconnect and reconfigure everything if you come back later.
Pausing solves the same immediate problem — your status stops being kept green — without giving up your account, your schedule settings, or your connection. It's built on the same underlying control as Vacation Mode: you're just being offered it at the moment you'd otherwise cancel.
How to Access It
From your dashboard, click "Manage subscription." If your plan is active, you'll see a prompt offering to pause before it takes you through to the billing portal to cancel. It's an extra step inserted in front of cancellation, not a separate hidden feature you need to hunt for.
What Pausing Does (and Doesn't Do)
Pausing only stops the presence schedule — see our Vacation Mode guide for exactly how that works. It does not stop billing. If your goal is to stop being charged, you need to continue on to the billing portal and cancel your subscription there; pausing alone won't do that.
When You Won't See the Offer
The pause offer only appears for subscriptions with an active status. Two situations skip straight to the billing portal instead:
- Free trial: you go straight to the portal, because adding a card there is how a trial converts into a paid plan — there's no active billing to pause yet.
- Past due: if a recent payment failed, you also go straight to the portal so you can fix or replace your card.
You Can Still Cancel
The pause offer is just presented first — it isn't a barrier. If pausing genuinely isn't what you want, you can continue straight through to the billing portal and cancel from there at any time.